STUDY PLAN

The course is designed to position interpersonal communication as the essential foundation for transmitting thoughts to other groups or individuals: in the work environment, business environment, or professional setting.

It is the most effective tool for successful relationship management and is indispensable for efficient interaction between individuals.

Learning to communicate better and speak in public is considered of vital importance for personal and professional development, improving the quality of relationships, including the way of expressing ideas, influencing the degree of acceptance and persuasion from the listener, whether individual or collective.

Work Plan | Focus of Each Class

Through eight classes, the program delves into what we consider to be the most efficient tools for presenting ideas, projects, and significant communications that involve the need to create a high and profound impact on our interlocutors.

One of the greatest challenges for humans in sustaining relationships—whether work-related or personal—is communication. This challenge arises in organizations, in relationships between couples, or in conversations between parents and teenage children. Our ability to communicate may be the most important skill to develop in any of those scenarios.

This social skill, which is essential in transmitting information, feelings, emotions, evaluations, and ideas, is fundamental in daily life. On the one hand, it is the most efficient tool for relationship-building, and on the other hand, when misused, it is the primary source of conflicts, as statistically measured.

Moreover, many companies face difficulties in starting and maintaining meaningful strategic conversations within the organization—those types of conversations that create impact and transform culture, climate, and organizational identity. However, the difficulties do not lie with the companies; organizations bear the difficulties created by their human foundations.

Almost always, major conversations only happen at the senior management level. Afterward, each leader shares the major decisions with their team, or the new plans, or that big idea that will change everything else. But very often, nothing else happens.

What is the best way to explain the “why” behind a new strategy, to express a message clearly, concisely, and simply, to help members of an organization understand and embrace their role within it, or to present future objectives to be achieved?

What is the ideal way to communicate “where we are and where we are going” to all members of an organization? How can we avoid the “broken telephone” effect and ensure that each member receives the same message, understands it, and gets involved in its realization?

All these questions and the ways to answer them will be addressed in our Lesson Plan.

LESSON PLAN

Part I. General Aspects of Communication

Interpersonal Communication:

• Learning to listen.
• Analysis of a bilateral conversation.
• Concepts and errors in plural communication.
• Verbal and gestural communication.

The Structure of Communication:

• Gestural language.
• Verbal language.
• Behaviors of evidence.
• Care with verbal language.
• Care with body language.
• Management of interpersonal distances.

The Sender-Receiver Relationship:

• Establishing trust: degree and measure.
• The role of the voice.
• Vocal aesthetics: Punctuation. Projection. Volume. Rhythm.
• Vocal mechanisms.

Message Construction:

• Message effectiveness.
• Problems with the message: Common barriers.
• Forms of presentation: Formality and informality.
• Reading techniques.
• Parts of a speech.
• Oratory. Persuasion. Structuring and logic.
• Rhetoric and eloquence.

Part II. Complementary Aspects of Communication

Public Speaking:

• Managing shyness. Considerations.
• Motivating the audience.
• Improvisation.

The Receiver:

• Exchange in communication.
• Typology of listeners and audiences.
• Conflicts.
• How the receiver processes the information we provide.

Effective Presentation:

• Planning: Recognizing the type of audience.
• Recognizing the space.
• Organizing the audience.
• Preparing the channels.
• Gathering reference material.
• Creating educational material.
• Creating audiovisual material.
• Self-criticism.
• Actual presentation. Observation and verification of results.

Psychological Factors:

• Managing stress, stage fright, and blank mind.
• Concentration. Breathing control. Movement. Mental imagery..

Part III. Conclusions and Practical Exercises

¿Who is it aimed at?

This course is intended for all those who need to improve their personal or professional communication.

Thus, it is suitable for civil society leaders, employer and union negotiators, and others who need to engage in negotiations, public presentations, relationship or sales interviews, personnel management, project management, and a broad range of professionals including teachers, speakers, salespeople, and human resources personnel. These individuals need to be more effective in their communication and in their ability to influence others. University professionals who need to develop a well-structured presentation for their daily work are also included.

Additional Tools:

Each course is composed of concrete tools that participants will find applicable to their reality from the very beginning.

We provide a series of in-depth resources (TED Talks, articles, worksheets, and videos) to help participants expand their resource base for each topic addressed in the classes.da temática que se aborda en las clases.