Online Modality

Our Executive Programs are also developed in an online modality. Although personal contact has not been surpassed by technology, no matter how sophisticated it is, we still strive to make this training as beneficial as possible.

It is important to recognize the immense progress in training technology and its consequence of optimization in terms of available study time, providing participants with greater scheduling flexibility.

Gerenciando la diversidad generacional

Managing Generational Diversity

Current Status

Not Enrolled

Price

USD 300

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How to manage relationships, communication, and productivity in companies with diversity

Description

The course, highly innovative and with a strong practical application, is the program called “Managing Generational Workforce Diversity.” In this program, we work on recognizing the objectives and characteristics of the different generations working together in companies and organizations, as well as how to manage relationships, reduce conflicts, and increase understanding and empathy, while also reducing turnover among younger generations in the workplace. It is a course that can be considered essential for all organizations.

Course Content

MODULE 0 INTRODUCTION: THE FIVE GENERATIONS THAT COEXIST AT WORK

MODULE 0 MANAGING GENERATIONAL DIVERSITY – INTRODUCTION

MODULE 1 THE FIVE GENERATIONS IN PLAY. IN-DEPTH PROFILES

MODULE 1: INTRODUCTION (knowledge is power: understand each generation)

MODULE 1: Authority and leadership: how each generation understands power at work

MODULE 1: B Money and rewards: what each generation really values

MODULE 1: The impact of major crises on each generation’s workplace psychology 1 Quiz

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Lesson Content

MODULE 1: THE FIVE GENERATIONS IN PLAY. IN-DEPTH PROFILES

Module 2: Communication as a battlefield (and as a bridge)

MODULE 2 INTRODUCTION: COMMUNICATION AS A BATTLEFIELD (AND AS A BRIDGE)

Channels, frequencies and styles: a map of preferences (communicating in organisations)

The normality error: when I take it for granted that my way is the right one

Typical misunderstandings between generations (tackling them efficiently and in an orderly way) 1 Quiz

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Lesson Content

MODULE 2: COMMUNICATION AS A BATTLEFIELD

Module 3: Goals, values and conceptions of work

MODULE 3 INTRODUCTION: GOALS, VALUES AND CONCEPTIONS OF WORK

MODULE 3 A Remote work as a catalyst for differences in how work is understood

MODULE 3 B Innovation and technological change: the widening generational divide

MODULE 3 C Purpose and corporate social responsibility: fad or generational necessity? 1 Quiz

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Lesson Content

MODULE 3: GOALS, VALUES AND CONCEPTIONS OF WORK

Module 4: Diagnosing intergenerational conflict

MODULE 4 INTRODUCTION: DIAGNOSING INTERGENERATIONAL CONFLICT

MODULE 4 – A Diagnostic biases: how our own perceptions distort our reading of conflict

MODULE 4 – B The role of data and measurement in managing intergenerational conflict

MODULE 4 – C Diagnosis in remote and hybrid teams: when the signals are less visible 1 Quiz

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Lesson Content

MODULE 4: DIAGNOSING INTERGENERATIONAL CONFLICT

Module 5: One-to-one negotiation with each generation

MODULE 5 INTRODUCTION TO ONE-TO-ONE NEGOTIATION WITH EACH GENERATION

MODULE 5 A Negotiating amid power asymmetry: when the leader is from one generation and the report from another

MODULE 5 B Negotiating flexible working conditions: the new generational battlefield

MODULE 5 C Negotiating professional development: promotion, training and career 1 Quiz

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Lesson Content

MODULE 5: ONE-TO-ONE NEGOTIATION WITH EACH GENERATION

Module 6: Mediating conflicts between generations

MODULE 6 INTRODUCTION: MEDIATING CONFLICTS BETWEEN GENERATIONS

MODULE 6 A Mediating value conflicts: when the parties disagree not about facts but about principles

MODULE 6 B Mediation in remote teams: when physical distance adds complexity

MODULE 6 C Preventive mediation: building agreements before conflict breaks out 1 Quiz

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Lesson Content

MODULE 6: MEDIATING CONFLICTS BETWEEN GENERATIONS

Module 7: Multigenerational company policies

MODULE 7 INTRODUCTION: MULTIGENERATIONAL COMPANY POLICIES 1 Quiz

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Lesson Content

MODULE 7: MULTIGENERATIONAL COMPANY POLICIES

Module 8: Action plan: the manager as integrator

MODULE 8 INTRODUCTION: ACTION PLAN – THE MANAGER AS INTEGRATOR

MODULE 8 A Maintaining momentum: how to stop learning from fading

MODULE 8 B Extending the change: how to involve other leaders and multiply the impact

MODULE 8 C The return on investment (ROI) of intergenerational management: arguments for taking the proposal upwards 1 Quiz

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Lesson Content

MODULE 8: ACTION PLAN: THE MANAGER AS INTEGRATOR

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